Support

Frequently Asked Questions

There is no sound coming from the app

For iPhone/iPad/iPod Touch

Currently only Rawvana's Raw Recipes & Rawvana's 30 Day Smoothie Challenge use sound.

• Check the mute switch on the side of your device, next to the volume keys. If your device has a Ring/Silent switch, make sure it's set to ring. If you can see orange, it's set to silent.

 

• For additional troubleshooting visit Apple's support page

Are the apps that I am purchasing a subscription?

• All our current apps only require a one time payment. When you purchase a TouchZen Media app, you will not need to pay monthly. We might be including In-App purchases and subscription add ons in the future.

How do I translate the apps into Spanish?

Currently two of our apps provide Spanish translations, Rawvana's Raw Recipes, and Rawvana's 30 Day Smoothie Challenge.

• To translate them into Spanish, you will need to translate your phone settings to Spanish. You can do this inside of your phones settings.

• For Apple users, visit Apple's support page to get visual instructions on how to change the language of your iPhone, iPad, or iPod Touch.

• For Android users, you can check out this wikiHow page that will break down the steps for you.

App did not download/install to my device

For iPhone/iPad/iPod Touch

• To install manually, open App Store > Updates > Purchased > Locate the app and tap the cloud icon to install.

• Alternately, go back to the app listing on the App Store and reinstall from there. You will not be charged twice for the

same app.

 

For Android Phones/Tablets

• Go back into the Android Market > My Apps > Locate the app and install from here.

Can I use these apps on a computer?

Unfortunately, no. These apps are only designed for mobile devices such as the iPhone, iPad, iPod Touch, Android phones and tablets.

Does TouchZen Media have access to my Apple Health Data?

Inside of the Rawvana's 30 Day Smoothie Challenge app you have the choice to share calories, carbohydrates, protein, and fat to the Health App. TouchZen Media LLC does not have access to any data stored on your Apple Health App. TouchZen Media LLC does not receive any data regarding your choice to enable Health App. Our apps do not write to Health App unless you grant access to it.

How do I get a refund?

For iPhone/iPad/iPod Touch

• All products purchased from iTunes must be refunded through iTunes, and are refunded at their discretion.

• To request a refund, login to iTunes > Select "account" by hovering your mouse over your email address in the top right corner. > Under "purchase history," click "see all." > Click the arrow next to the appropriate order date. > Locate the app and click "report a problem."

• NOTE: On the report a problem form, if you click "App does not function as expected," Apple will automatically deny your request and send you to the developer. We, however, do not have any ability to issue a refund, but we can help you with any problems you're having with the app.

• If you are still seeking a refund, please call Apple Customer Care: 1-800-275-2273

I have a question about using a specific app

For questions about using a specific app, please contact the authors of the app directly.

• 5 Day Detox by Nikki Sharp - Contact Nikki Sharp

• Rawvana's Raw Recipes & Rawvana's 30 Day Smoothie Challenge - Contact Yovana Mendoza

• The Daily Raw - Contact Sunniva Holt

• NeuroticMommy Desserts - Contact Jennifer R. Rossano

• The Balanced  Blonde - Contact Jordan Younger

 

If your question wasn't answered, feel free to send us a message.

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